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As a member of Healthy Connections Prime, you have the right to expect your services to be excellent. This means that the services you receive should be:

 

  • Managed by professionals who understand your needs and preferences and who respond to your questions and comments;

  • Delivered by caregivers who are well-trained;

  • Provided with dignity and respect for you as an individual; and

  • Based on your choices.

 
 

You are in charge of your health care and are at the center of the Healthy Connections Prime team, which includes your care manager, primary care doctor, specialists and other providers. It can also include your family members and caregivers. With the help of this team, a care plan is created to outline your health care choices and preferences.

 

Important questions to consider about your Healthy Connections Prime plan:

 

Healthy Connections Prime plans:
  • Visit the Absolute Total Care website here.

  • Visit the First Choice VIP Care Plus website here.

  • Visit the Molina Dual Options website here.

 

Care Management:
  • Do you know the name of your care manager?

  • Has your care manager contacted you?

  • Do you know how to contact your care manager?

 

Care Plan:
  • Are you involved in writing your care plan?

  • Are you able to choose what is in your care plan?

  • Are you able to choose when and where you receive your health care services?

 

Providers:
  • Can you find a provider who accepts your insurance?

  • Do your health care providers provide the services in your care plan?

 

If you answered "no" to any of these questions, or are not satisfied with any other element of your Healthy Connections Prime, an Ombudsman can help you resolve issues with your plan and providers.